Terms + Conditions

Prior to private labeling, please be sure to request a product sample. Samples can be purchased on our website. Please allow up to 20 business days (allow more time during the Holidays or peak seasons) to prepare your samples. Ensure that the items in your shopping cart are correct, as we cannot accept returns or issue refunds. As with any natural botanical ingredient or formula, please allow for some variance for color, viscosity and scent between lots. While samples can give you a general idea of what a larger size will be like, sometimes there can be slight differences. For custom samples contact Customer Service at 512-646-0455 or email Contact@WilloNaturals.com. We encourage you to order a pre-production prototype sample of your product to ensure that you are fully satisfied with the appearance and performance of the product and packaging for your brand. It is the customer's responsibility to test suitability of products and packaging for the particular use. 

Your private label order is a custom request and is not eligible for cancellation, refund or return. Our customer service team will assist you in your decision process, but it is ultimately your responsibility to ensure compatibility and compliance.

Returns are not accepted for any reason. Due to the nature of natural ingredients, there can be variations in color, viscosity and scent of all bases from batch to batch. These changes are not grounds for a dispute. Due to the nature of our products and for industry compliance we are unable to accept returns. Products will be replaced or credited to your Willo Naturals account only to be used towards your next purchase, never refunded. We cannot issue a credit or replace product for accidentally ordering the wrong product, not liking the color, feel, viscosity, scent or any other physical aspect of the product. We will also not refund or replace product that has shelf life issues that may occur to pre-approved naturally preserved products that are stored incorrectly causing separation or damage to the product shelf life. We strongly recommend that you contract with a third party lab for stability, safety, claims and shelf life in the actual packaging chosen for your brand. 

Willo Naturals is unable to offer any Guarantee or return policy for the following categories of products: (1) Volatiles (Perfumes, Alcohol based sprays), (2) Any formulas/products altered by buyer, (3) Any customer supplied formulas, raw materials and/or finished products, or containers. These products will be sold on an "As Is" basis only. 

If we make a mistake we will reproduce your product and ship it to you via the originally requested method of transport. If you would like the replacement product shipped faster than ground you will be required to pay the difference in the freight.


Once we have all of the specifications for your product, we can gladly prepare a proposal for you. Due to changes in market cost of natural, organic botanical ingredients all pricing will be verified at each time of order. We do all we can to maintain consistent pricing, but be aware that prices are subject to change.

Custom Formulations
Contact us to discuss your desired product with our Customer Service Representative. We will assist in the development of your product and provide you with the cost and time line for a pre-production sample. Once the sample is approved, we will be able to offer you pricing to private label your order. Custom formulas require a ten gallon minimum order. Lead time and additional details specific to your order will be available at that time.

Back Orders
From time to time a formula, ingredient or packaging component may be on back order or not available due to harvest times, or other reasons beyond our control. We do all that we can to prevent such situations, but appreciate your understanding when such events do happen.

Shelf Life, Safety & Efficacy Testing and Reports
Unless otherwise indicated on the product page, most products are formulated for approximately 12-18 month shelf life, based on the lab’s knowledge of the ingredients. We do not guarantee shelf life. If you want a definite shelf life, third party testing is available for labeling claims. Color and fragrance can be affected in high heat and bright light. For optimal shelf life of most cosmetic products, store in a cool, dry place.

Shelf life, safety & efficacy testing and reports shall be fulfilled by the purchaser. Willo Naturals expressly excludes any warranty. It is mutually understood that the formulas have not been tested or assessed for stability, safety or efficacy. Contact us for a list of third party testing labs to assess products. 

Marketing + Claims
It is the private label brand owner’s responsibility to ensure that cosmetic products are labeled and marketed according to FDA guidelines for cosmetics. See FDA.org. Willo Naturals does not assume any responsibility for label or marketing claim compliance and by doing business with Willo Naturals, customers hereby unconditionally indemnifies and releases Willo Naturals, its entities, directors, officers, employees, and shareholders from any and all actions, liabilities, damages, losses, costs, expenses, claims and demands, including without limitation product labeling resulting directly or indirectly from Willo Naturals participation in customer’s product labeling.

FDA Disclosure
Willo Naturals is a cosmetic and personal care private label provider. We do not offer products that the FDA considers to be drugs. See FDA.org. Statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease. All products are for external use only unless otherwise indicated on the product page.

USDA Organic
We are a certified organic facility. This allows you to choose certified organic single- or multiple-ingredient products and use the USDA Organic logo on your label and marketing. We will provide you with graphics guidelines and assist you in the entire process.

It is the customer’s responsibility to have their own business and product liability insurance as Willo Naturals’ insurance policy does not offer extended coverage to brand owners.

Prepayment is required on all orders. You may remit payment online via our Intuit invoices, which accepts major credit cards and bank transfers. Samples ordered through our website will be processed via PayPal which allows secure payment options. Buyer agrees to pay the balance due either COD, Visa/MasterCard or wire transfer. Buyer understands there is a 1.5% per month charge on all overdue accounts and a $30 NSF fee for each bank return.

Pricing is FOB Willo Naturals for domestic orders. You are welcome to send us shipping labels, request that we bill against your shipping account, or ask us to prepay and add the shipping cost to your order. Terms for international orders is Ex Works. We can make recommendations for freight companies for your consideration. When shipping internationally, client is responsible for export/import requirements, restrictions, regulations, customs, taxes, etc. 

Some products (such as flammable essential oils) may have shipping restrictions, which we will gladly inform you of and advise you of your shipping options. We can ship samples (excluding restricted items) domestically and internationally. International private label orders will require the customer to arrange for shipping.

Other Terms
Buyer assumes complete responsibility for, and agrees to defend, indemnify and hold Seller, its officers, directors, agents, and employees harmless from all claims, demands, actions and causes of action, including attorney's fees and actual costs incurred as a result thereof, on account of injury to any person or any property damage, arising out of handling, transportation, storage, possession, processing, further manufacture or other use or resale of the products by Buyer or upon Seller's delivery to carrier at shipping point, whether or not said products are handled, stored or used singly or in conjunction with other products.

It is expressly understood that any technical advice furnished by Seller with reference to the use of its products is given gratis and Seller assumes no obligation or liability for the advice given or results obtained, all such advice being given and accepted at Buyer's risk.

Performance of Seller will be excused in case of God, war, riots, fire, explosions, floods, pandemics, strikes, lockouts, injunctions, inability to obtain fuel, power, raw materials, labor, containers or transportation facilities, accidents, breakage of machinery or apparatus, national emergency or because performance is made impracticable by the occurrence of any other unforeseeable contingency, or because of compliance in good faith with any applicable foreign or domestic governmental statute, regulation, order or other interference whether or not it later provides to be invalid or in any other circumstances which are beyond the reasonable control of the parties, to the extent that the same prevent or delay the performance of obligations herein contained. Any delivery so suspended shall be cancelled without liability, but the contract shall otherwise remain unaffected. 

It is agreed that any excise, sale, use, occupational, customs, or other tax by any legal agency will be paid by customer or Buyer's company. It is the responsibility of the buyer to confirm to any/all country, state, federal, and county regulations for any packaging of products, or sub-manufacturing with any products or ingredients sold to buyer. 

 Limitations of Remedies
No claim of any kind shall be greater in amount than the purchase price of the merchandise in respect of which such damages are claimed, and failure to give notice of claim within 30 days from the date of delivery shall constitute a waiver by Buyer of all claims in respect of such merchandise. The remedy hereby provided shall be cancelled without liability, but the contract shall otherwise unaffected. If any legal action arises under this agreement or by reason of any asserted breech of it, the prevailing party shall be entitled to recover all costs and expenses, including reasonable attorney's fees incurred in enforcing or attempting to enforce any of the terms, covenants or conditions, including costs incurred prior to commencement of legal action, and all cost expense, including reasonable attorney fees, incurred in any appeal from an action brought to enforce any of the terms, covenants, or actions. This agreement is executed, delivered, and is intended to be performed in the State of Texas, and shall be construed and enforced in accordance with the laws of the State of Texas. The Terms and Conditions contained herein will be the complete and exclusive statement of the terms and agreement between the parties. No addition to, or modification of any of the Terms and Conditions will be effective unless made in writing and signed by the President of Willo Naturals. 

Revised March 13, 2019